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Home / FAQs

FAQs

FAQs

What products do you offer?

We specializes in uniquely designed ready-to=wear & custom clothes

Can I print my own design on a shirt?

Yes! You can upload your own design, logo, or artwork when placing your order. Our team will review it and prepare a visual preview for approval before printing.

Do you offer design help?

Absolutely. If you don’t have a design or need help refining it, our creative team can assist you with layout, typography, and mockupsĀ  ensuring your vision comes to life.

What type of fabric do you use?

We use high-quality cotton and blended fabrics that are soft, durable, and print-friendly. Our shirts are carefully selected for comfort, quality, and style.

What printing methods do you use?
  1. Heat Transfer (for vibrant colors and small runs)
    Perfect for bold, detailed prints — this method uses heat and pressure to transfer your design onto the fabric.
  2. Sublimation Ideal with Polyester and Mug press for vibrant, long lasting colors, and a soft finish as the dye bonds with the fabric fibers.

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Submit your order

Send us your design, idea, or request. Whether it’s a custom t-shirt, bulk merch order, or personalized branding project we start by understanding your vision.

Order Processing

Our team will reach out to confirm your details, provide a digital mockup, finalize pricing, and guide you through production timelines.

Shipment

Once approved, we print, inspect, and ship your order. With global delivery, your custom merch is in good hands from concept to your doorstep.

Pick one of 3 FAQ styles

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Can I place a bulk or wholesale order?

Yes! We offer bulk pricing for events, businesses, and campaigns. Contact us directly for a custom quote tailored to your needs and quantity.

How long does shipping take?

Processing typically takes 3–7 business days, and delivery depends on your location:

  • Canada & U.S.: 5–10 business days

  • International: 7–15 business days

Expedited shipping is available on request.

Do you accept returns or exchanges?

Because our items are custom-made, we only accept returns for defects or errors. Please check sizing guides and design proofs carefully before confirming your order.

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Contact Us

Inside My Afromania shop 2269 Riverside Drive, Ottawa, ON K1H 8K2

info@urbankraftz.com

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