At Urban Kraftz, we take pride in delivering high-quality custom apparel that reflects your unique style and story. Since most of our items are made to order, we’ve created a fair and transparent return policy that protects both your experience and the nature of customized production.

Custom Orders Are Final Sale

Due to the personalized nature of our products, we do not accept returns, refunds, or exchanges on custom-made items unless they are damaged or there is a clear error on our part.

Please review all designs, sizes, and order details carefully before finalizing your purchase.

Return Eligibility (for Errors or Defects Only)

If your item arrives damaged, misprinted, or significantly different from what you approved, please contact us within 7 days of delivery with the following:

  • Your order number

  • Clear photos of the item (front, back, and issue close-up)

  • A short description of the problem

We will evaluate the issue and offer one of the following, at our discretion:

  • A replacement item at no extra cost

  • A partial or full refund

  • A store credit

What We Don’t Cover

We cannot accept returns or issue refunds for the following:

  • Incorrect sizing due to customer selection

  • Minor color or design variations due to screen/display differences

  • Customer remorse or change of mind

  • Wear and tear after use or improper care (see our Care Guide)

Order Cancellations

Orders can only be canceled within 1 hour of purchase if production hasn’t started. After that, cancellations are no longer possible.

Shipping & Delays

Once your order is shipped, we are not responsible for delays caused by carriers, customs, or incorrect delivery information. Please ensure your shipping details are correct before confirming your order.

How to Start a Return or Issue Request

Email us at support@urbankraftz.com with your issue and photos. We aim to respond within 24–48 business hours.

Our Promise

We stand behind our work. Every order is made with care, inspected before shipping, and packed with purpose. If something goes wrong, we’ll do our best to make it right.

Thank you for trusting Urban Kraftz.